Ultra Shine Building Maintenance is a prominent commercial cleaning company based in Edmonton, Alberta. Founded in 2009, the company operates extensively across North America, providing cleaning services to over 25 million square feet of commercial space. Ultra Shine caters to a diverse range of facilities, including office and commercial buildings, shopping centers, industrial sites, casinos, recreational facilities, and manufacturing and logistics centers.

Ultra Shine is recognized for its innovative approach to commercial cleaning, which includes a strong emphasis on quality assurance, continuous improvement, and adopting the latest technological advances in the cleaning industry.

Casinos are a major part of Ultra Shine’s cleaning footprint, as they are 24/7 operations. Like any cleaning company, however, they deal with employee turnover and adherence to training standards set by the company.

At times, the company deals with junior staff tasked with many day-to-day cleaning responsibilities, and even with supervisors present on site, it can be difficult for management to ensure a high quality standard is met across all of these sites.

It was common for Operations Managers to have to drive 3+ hours to check-up on sites on a weekly basis, which was time-consuming, costly, and took a toll on the team at Ultra Shine.

Ultra Shine sought out Mero, and Mero set out to implement their Bluetooth-based cleaning verification system. Within a matter of days, the Mero team was able to install and implement the system within a suite of casino properties that Ultra Shine serviced.

Mero's innovative system acts as a "virtual supervisor," informing Ultra Shine management exactly what staff have done on site with the Mero Cleaning Validation product, especially when physical supervisors are busy or in training.

Now, managers and supervisors can check-in on the quality of work done at the site without physically needing to be there, saving them time and overhead, and overall improving the margin of the cleaning operation.

The integration of Mero's technology has had a transformative impact on Ultra Shine's service delivery. The data-driven insights provided by Mero allow Ultra Shine to uphold and prove the high quality of their services to their clients. This capability has not only solidified their existing contracts but has also facilitated the acquisition of new long-term clients. Currently, Ultra Shine utilizes Mero’s system across all their casino operations in Calgary and Edmonton, reinforcing their commitment to superior service and client satisfaction.

It’s not uncommon for commercial cleaning teams to face challenges with staff and need a little extra help from technology. Mero represents a unique way to tackle these challenges, improve the lives of your operations team, and expand your client portfolio with a straightforward implementation process. 

Ultra Shine continues to leverage the power of Mero's Cleaning Validation technology to empower their operations teams. They are reducing driving times, improving supervisor effectiveness, and improving client relationships with Mero. As Ultra Shine grows their footprint throughout Alberta and California markets, they are bringing Mero to supercharge their standard cleaning practices.