That’s direct feedback from a national property manager overseeing a 52 million sq. ft. portfolio in Canada. Within six months of implementing Mero’s real-time cleaning verification system, their monthly cleaning complaints dropped from multiple to zero.

This isn’t an isolated win. It’s a clear example of how thoughtful implementation of technology can lead to measurable outcomes: fewer complaints, lower costs, and higher tenant satisfaction.

What Made This Customer Successful

After working with a wide range of portfolios, Mero has consistently seen three traits in teams that generate strong results from their tech rollouts:

1. Clear Vision and Operational Follow-Through

This customer had a practical goal: reduce unnecessary spend and improve service quality. Their team aligned on how Mero would help track cleaning performance, optimize staff usage, and build trust with tenants.

2. Focused Problem Solving

Rather than trying to overhaul everything, they targeted one of the most visible and frustrating issues: recurring cleaning complaints. Using Mero, they could verify that cleaning was happening in the right areas, at the right times.

3. Building Accountability Without Adding Oversight

Before Mero, the team had added a day matron just to ensure coverage. After implementation, they were able to reduce that labor cost confidently:

Mero gave them the data to hold vendors accountable, without micromanaging or adding headcount.

Real Savings, Without Guesswork

Tenant turnover is expensive. Industry benchmarks often peg the cost of a single turnover over $30,000, when factoring in cleaning, repairs, vacancy, and leasing effort. If Mero helps prevent even two or three early move-outs per year due to service quality concerns, the platform more than pays for itself.

Further, tenant satisfaction is strongly tied to service responsiveness, with almost 70% of tenants reporting this affects their overall satisfaction. 

Industry-Wide Implications

The sentiment to improve cleaning accountability by this property manager foreshadowed what is now law. The release of Ontario’s Bill 190 has added new urgency to modernizing how commercial spaces document washroom cleaning activity. Employers are now required to keep accurate records of washroom cleaning and make them available upon request—something most current processes (e.g. paper logs or verbal confirmations) are not equipped to handle at scale.

Mero’s technology solves this problem by making cleaning verification automated, auditable, and tenant-visible. For building operators, this isn’t just about compliance—it’s about staying ahead of expectations in an industry where transparency and accountability are quickly becoming the standard.

For more background, Mero has covered this topic in depth:

• Ontario Bill 190: What It Means for Employers
• Our Vision for Modernizing Washroom Cleanliness Records

Want to See How Other Teams Did It?

Mero has published a white paper showing how other property managers and cleaning providers successfully implemented our system, complete with timelines, training guides, and templates.

If you’re interested in what made this customer successful, and how to replicate their results. You can request the guide here.